Technical Issues Related Questions
How can I resolve the issues with payment processing?
You may face issues with the payment processing which can be resolved as: Step 1: Verify your payment details and try re-processing the payment after some time. Step 2: Check if the payment is updated in the system or not. Step 3: If the issue is not ...
What to do if the 21K school application crashes on my child’s device?
You may face a 21K school application crash on your child’s device which can be resolved with the help of: Step 1: Check if your device’s operating system is updated or not. Step 2: Open the 21K school application settings and clear the app cache. ...
What is the process to precisely upload and submit my child’s assessments on dedicated platforms like AssessPrep?
The steps to precisely upload and submit your child’s assessments on AssessPrep are: Step 1: Log in first to Assessprep with their 21K School Email ID and here the default password is 12345678 It is a one-time process only to access Assessprep from ...
How can I manage the connection issues with my child’s 21K Zoom account?
You may face connection issues with your child’s 21K Zoom account like audio or video issues which can be resolved as: Step 1: Check your device’s permission to use a microphone and camera. Step 2: Uninstall the Zoom application on your device and ...
How can my child access the current year’s learning materials which are not accessible on the portal?
If your child want to access the current year’s learning materials which are not accessible on the portal, you may contact the teacher or reach the parent support crew.
Is there any option for my child to download the classroom recordings and view them later?
There is no direct option for downloading the classroom recordings but these are available for children to access throughout the year
How can I resolve the issues with educational platforms integrated with my child’s learning portal?
The details of any additional portal if required like Canva or others are shared by the receptive teacher to the students. Any possible issues with educational platforms integrated with your child’s learning portal are best addressed by reaching the ...
How can I resolve the device compatibility issues with 21K Zoom and other applications?
Some of the ways to resolve the device compatibility issues with 21K Zoom and other applications are: Ensure that the application that you’re trying to open on your device is updated to the latest version. Try to switch off your device and then turn ...
What should I do if my child encounters errors while submitting assignments or joining classes due to time zone differences?
Your child may not encounter errors while submitting assignembts or joining classes due to time zone differences as the portal is integrated with the different time zones. However, any issues in joining the classes can be helped as you can reach the ...
What is the process to access and download different documents from the portal?
The portal has restrictions on accessing and downloading any document due to security reasons. You can reach the parent support crew for any possible document-related queries
How can I resolve the login issues with the 21K Zoom app on my Macbook?
You can resolve the login issues with the 21K Zoom app on your Macbook with the following steps: Step 1: Check if your MacBook is using the updated Zoom app or not. You can go to the Zoom desktop client, go to the profile picture, and then select the ...
What to do if the class recordings are not showing on my child’s portal?
The class recprdings are made available on your child’s portal within one hour of the over of the class. However, if you’re facing any issues, you can reach the parent support crew.
What to do when my child is facing the portal loading issue?
Go through the given steps to resolve the portal loading issue for your child: Step 1: Refresh the browser and then try to log in to the account. Step 2: Focus on the given steps for deleting the cache data of your browser. Admin lobby Step 3: If the ...
What to do when my child is unable to upload assignments to the portal?
Follow the given steps if your child is unable to upload the assignments to the portal: Step 1: Check the file size and format before uploading the assignment to the portal. It should be less than 20MB in size and the formats are the general ones ...
How can I update my child’s details on the portal?
The portal doesnt allow the parents or students to change any details on the portal for security purposes. However, you can reach the parent support crew
What to do when my ward is unable to join the class link?
Go through the given steps when your ward is unable to log in to the class link: Step 1: First, refresh the browser in which you’re trying to open the class link. Step 2: Follow these steps for deleting the cache data of your browserStep 3: Try ...
What to do when I cannot download the Zoom app on my device?
If you’re unable to download the Zoom app on your device, you can follow the given steps: Step 1: Check if your device has a proper internet connection. Step 2: If you already have a Zoom app, uninstall it, and then go ahead to install it on your ...
How can I check my child’s attendance for the online classes?
You can check your child’s attendance for the online classes with the help of the following steps: Step 1: Go to https://www.21kschool.in/login?dir=%2F&hash= Step 2: Enter your login name and password to enter the dashboard. Step 3: Go to the “My ...
What should I do if the payment is complete but have not received the credentials?
You’ll receive confirmation emails from the school. If the issue persists, you can reach the parent support crew.
How can I reset the password for my account when my child is unable to login to the portal?
It is easy to reset the password for your account using the following steps: Step 1: Go to https://www.21kschool.in/login?dir=%2F&hash= Step 2: Enter your login name and select the “forgot password” option. Step 3: Now, enter your login name and ...
How can my child register for the 21K Zoom link using Gmail?
The registration for the 21K Zoom link using your Gmail is a one time process with the following steps: Step 1: Activate Your Gmail Account Go to the link: Gmail Activation Open Gmail. Click on "Sign In." Enter your school ID in the email field. Use ...
I’ve made the payment but still, my child is not allotted any TL. What to do?
If the payment is completed, then TL is set to be allotted to your child. If any issue persists, you can reach the parent support crew.
What to do when my child is unable to view the class or subject recordings on the portal?
The class or subject recordings are readily available on the portal after a couple of hours of class completion. So, all you need to do is wait for a while and then go through the class or subject recordings. If you’re still unable to view the ...