What should I do if the payment is complete but have not received the credentials?

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• I’ve made the payment but still, my child is not allotted any TL. What to do?

  If the payment is completed, then TL is set to be allotted to your child. If any issue persists, you can reach the parent support crew.

• How can I resolve the issues with payment processing?

  You may face issues with the payment processing which can be resolved as: Step 1: Verify your payment details and try re-processing the payment after some time. Step 2: Check if the payment is updated in the system or not. Step 3: If the issue is not ...

• My child has received books for incorrect grades. What should I do now?

  It is advised that you can reach the parent support crew if you’ve received books for incorrect grades.

• How can you access eBooks and other digital resources if they aren't updated or available on the portal after payment?

  It may take some time for the digital resources to update on the portal after payment. If you face issues, wait for 24 hours. If the problem persists, inform the support team by contacting them via email at info@21kschool.com, or use the support line ...

• My ward is an international student at your school and has received a Learning Kit with missing items. What to do to resolve this issue?

  Every Learning Kit comes with a dedicated checklist to ensure that all items are delivered properly. It is advised that you can reach the parent support crew if any items are missing from the Learning Kit of your international student.