What to do when my child is facing the portal loading issue?

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• What to do if the class recordings are not showing on my child’s portal?

  The class recprdings are made available on your child’s portal within one hour of the over of the class. However, if you’re facing any issues, you can reach the parent support crew.

• What to do when my child is unable to upload assignments to the portal?

  Follow the given steps if your child is unable to upload the assignments to the portal: Step 1: Check the file size and format before uploading the assignment to the portal. It should be less than 20MB in size and the formats are the general ones ...

• The LCF issue on my child’s portal is asking again and again to be filled. How can I resolve this issue?

  You can reach the parent support crew if you’re facing LCF issues. The team will help you to solve the problem and move to the next step.

• How can my child attach the files or additional documents to assignments on the portal?

  When submitting the assignments to the portal, your child doesn’t need to submit any additional documents. The process to submit the document is simple with these guidelines on upload and submit your child’s assessments on AssessPrep.

• How can I resolve the issues with educational platforms integrated with my child’s learning portal?

  The details of any additional portal if required like Canva or others are shared by the receptive teacher to the students. Any possible issues with educational platforms integrated with your child’s learning portal are best addressed by reaching the ...