Who can be contacted for issues related to Learning Kit dispatch and logistics?

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• Why is there a delay in dispatching the Learning Kit?

  Delays in dispatching the Learning Kit can occur due to a variety of factors, including supply chain issues, production delays, and logistical challenges. The school is working closely with suppliers and logistics partners to minimize these delays ...

• What should parents do if they need to follow up on Learning Kit status or express shipping issues?

  Parents can follow up on Learning Kit status or express shipping issues by tracking the shipment via the provided tracking number.

• How can we resolve issues with books sent for incorrect grades or missing items in the Learning Kit?

  Issues with incorrect or missing items can be resolved by reporting the problem to the school's support team. The school will investigate the issue and send the correct items or offer a replacement kit as required.

• Why are ID cards often missing or delayed in the Learning Kit, especially for higher grades and international students?

  ID cards may be delayed or missing due to production issues or logistical challenges, particularly for higher grades and international students. The school is working to improve the production process and ensure that ID cards are included in the ...

• Why are there inconsistencies between express delivery promises and actual dispatch times?

  Inconsistencies between express delivery promises and actual dispatch times may arise from unforeseen logistical challenges, high demand periods, or delays in the preparation of Learning Kits.