What steps are being taken if books, ID cards, or other items are missing from the Learning Kit?

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• Why are ID cards often missing or delayed in the Learning Kit, especially for higher grades and international students?

  ID cards may be delayed or missing due to production issues or logistical challenges, particularly for higher grades and international students. The school is working to improve the production process and ensure that ID cards are included in the ...

• How can we resolve issues with books sent for incorrect grades or missing items in the Learning Kit?

  Issues with incorrect or missing items can be resolved by reporting the problem to the school's support team. The school will investigate the issue and send the correct items or offer a replacement kit as required.

• What is the process for obtaining a soft copy of ID cards or handling incorrect book deliveries?

  To obtain a soft copy of ID cards, parents can request it through the school’s support portal. For incorrect book deliveries, the school will arrange for the correct books to be sent and may provide digital versions in the interim.

• What should be done if the language books received are the same as last year’s or if the third language books are missing?

  If language books are the same as last year’s or if third language books are missing, parents should report the issue to the school’s support team via the LMS portal. The school will arrange for the correct books to be sent or provide digital ...

• Why is there a delay in dispatching the Learning Kit?

  Delays in dispatching the Learning Kit can occur due to a variety of factors, including supply chain issues, production delays, and logistical challenges. The school is working closely with suppliers and logistics partners to minimize these delays ...