What should I do if previous or current year’s books, assignments, or materials are not accessible on the portal?

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• What should be done if the language books received are the same as last year’s or if the third language books are missing?

  If language books are the same as last year’s or if third language books are missing, parents should report the issue to the school’s support team via the LMS portal. The school will arrange for the correct books to be sent or provide digital ...

• How can a parent request to return last year’s books or exchange a T-shirt that does not fit?

  To return last year’s books or exchange a T-shirt, parents should contact the school’s support team. The school will provide instructions on returning the items and arrange for an exchange or refund as applicable.

• What should I do if I can’t upload assignments or homework to the portal?

  If you’re unable to upload assignments or homework to the portal, first check that the file size and format meet the portal’s requirements. If the problem persists, try uploading from a different browser or device.

• How should you attach files or additional materials to your assignments in the portal?

  You can attach files directly within the assignment submission section of the portal. If you encounter any issues, seek assistance from your teacher or the tech team via the LMS portal or email.

• Are textbooks and study materials provided by NIOS, and can they be accessed online?

  Textbooks and study materials provided by NIOS are typically included in the Learning Kit, and many of these resources can also be accessed online through the NIOS portal or the school’s LMS.