What should I do if my payment is not reflected in the CRM, and how can I ensure timely updates?

• Related Articles

• What should I do if my child is not allocated to a TL class despite making the payment

  If your child hasn’t been allocated to a TL class even after the payment has been confirmed, first verify the payment status in the CRM system. Once payment confirmation is established, the issue should be escalated to the admissions or technical ...

• What should I do if I encounter errors during payment processing, or if payments fail to reflect properly in the system?

  If you encounter errors during payment processing, verify your payment details and try reprocessing the payment after a short interval. If the payment fails to reflect in the system, it should be manually updated after confirming the transaction. For ...

• How can you access eBooks and other digital resources if they aren't updated or available on the portal after payment?

  It may take some time for the digital resources to update on the portal after payment. If you face issues, wait for 24 hours. If the problem persists, inform the support team by contacting them via email at info@21kschool.com, or use the support line ...

• How do I resolve issues where TL classes are not assigned to my child, or if I want to request a batch change?

  If TL classes are not assigned to your child, or if you wish to request a batch change, verify your child’s current enrollment status and payment confirmation in the CRM. Once verified, you can request the class assignment or batch change through the ...

• Why is there a delay in dispatching the Learning Kit?

  Delays in dispatching the Learning Kit can occur due to a variety of factors, including supply chain issues, production delays, and logistical challenges. The school is working closely with suppliers and logistics partners to minimize these delays ...