What should I do if my child is not allocated to a TL class despite making the payment
If your child hasn’t been allocated to a TL class even after the payment has been confirmed, first verify the payment status in the CRM system. Once payment confirmation is established, the issue should be escalated to the admissions or technical team via the LMS portal or email to ensure your child is allocated to the correct TL class.
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How do I resolve issues where TL classes are not assigned to my child, or if I want to request a batch change?
If TL classes are not assigned to your child, or if you wish to request a batch change, verify your child’s current enrollment status and payment confirmation in the CRM. Once verified, you can request the class assignment or batch change through the ...
How can I accurately track my child's attendance on the portal, and confirm if they have joined the class link?
You can track your child's attendance by logging into the portal and navigating to the attendance section, where you can view daily attendance records. To confirm if your child has joined a class, check the portal’s real-time attendance status or ...
How do I resolve issues where my child is unable to view or join the main class links on the portal?
If your child is unable to view or join main class links on the portal, try refreshing the page or clearing the browser cache. If the problem persists, contact technical support via the LMS portal for further assistance.
How can you access eBooks and other digital resources if they aren't updated or available on the portal after payment?
It may take some time for the digital resources to update on the portal after payment. If you face issues, wait for 24 hours. If the problem persists, inform the support team by contacting them via email at info@21kschool.com, or use the support line ...
How do I resolve issues where my child cannot access or download class recordings from the portal?
Students cannot download recordings but can access them throughout the year on the portal. If there’s an access issue, ensure the recordings were properly uploaded and check for browser or internet issues.