What should I do if I encounter errors during payment processing, or if payments fail to reflect properly in the system?

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• What should I do if my payment is not reflected in the CRM, and how can I ensure timely updates?

  If your payment isn’t reflected, check for delays in processing. Parents will receive automated confirmation emails from the school. If you encounter issues, contact support via the LMS portal or email for manual CRM updates.

• What should I do if my child is not allocated to a TL class despite making the payment

  If your child hasn’t been allocated to a TL class even after the payment has been confirmed, first verify the payment status in the CRM system. Once payment confirmation is established, the issue should be escalated to the admissions or technical ...

• What is the process for correcting errors in report cards and ensuring accurate student records?

  If there are errors in report cards, parents or students should report them to the academic office. The school will review the records and make corrections as needed to ensure accuracy.

• How can you access eBooks and other digital resources if they aren't updated or available on the portal after payment?

  It may take some time for the digital resources to update on the portal after payment. If you face issues, wait for 24 hours. If the problem persists, inform the support team by contacting them via email at info@21kschool.com, or use the support line ...

• How do students properly fill the subject selection form, particularly for higher grades (NIOS 9-12)?

  Students are advised to carefully choose their subjects based on their interests and future goals. It's essential to ensure all mandatory subjects are selected. The form usually provides clear instructions, and any doubts can be clarified by reaching ...