What should I do if class recordings are missing or not reflecting on the portal?

• Related Articles

• How can I resolve cases where class or subject recordings are missing on the portal?

  If a class or subject recordings are missing on the portal, inform the class teacher or the Primary Grade SPOC person. If the recording was uploaded but isn’t visible, try refreshing the page or clearing your browser cache. If the issue persists, ...

• How do I resolve issues where my child cannot access or download class recordings from the portal?

  Students cannot download recordings but can access them throughout the year on the portal. If there’s an access issue, ensure the recordings were properly uploaded and check for browser or internet issues.

• Can you request recordings of breakout room sessions if additional tasks or discussions occurred during class?

  No, recordings of breakout room sessions are not available. Only the main class recordings are accessible.

• How can I accurately track my child's attendance on the portal, and confirm if they have joined the class link?

  You can track your child's attendance by logging into the portal and navigating to the attendance section, where you can view daily attendance records. To confirm if your child has joined a class, check the portal’s real-time attendance status or ...

• How do I resolve issues where my child is unable to view or join the main class links on the portal?

  If your child is unable to view or join main class links on the portal, try refreshing the page or clearing the browser cache. If the problem persists, contact technical support via the LMS portal for further assistance.