What should be done if the language books received are the same as last year’s or if the third language books are missing?

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• How can a parent request to return last year’s books or exchange a T-shirt that does not fit?

  To return last year’s books or exchange a T-shirt, parents should contact the school’s support team. The school will provide instructions on returning the items and arrange for an exchange or refund as applicable.

• What should I do if previous or current year’s books, assignments, or materials are not accessible on the portal?

  If books, assignments, or materials are not accessible, make sure the correct academic year is displayed in the portal. If the materials are still missing, escalate the issue to the academic team via the LMS portal to verify the content upload. ...

• What steps should be taken if a student wants to opt out of a third language or change their third language class?

  If a student wishes to opt out of or change their third language, they need to submit a request to Grade Level L1 SPOC. The change will be reviewed, and if approved, the student’s schedule will be updated accordingly.

• What steps are being taken if books, ID cards, or other items are missing from the Learning Kit?

  If any items are missing from the Learning Kit, parents are encouraged to contact the school’s support team immediately. The school will verify the missing items and arrange for a replacement or additional shipment as needed.

• How can we resolve issues with books sent for incorrect grades or missing items in the Learning Kit?

  Issues with incorrect or missing items can be resolved by reporting the problem to the school's support team. The school will investigate the issue and send the correct items or offer a replacement kit as required.