What is the process for resetting my password if I can’t log in to the portal or Zoom?
If you cannot log in, click the "Forgot Password" link on the login page. Enter your registered email to receive a reset link. If you don’t get the email, check your spam folder or contact the admin assistance lobby link for support via the LMS portal.
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How can I register for the 21K Zoom link using G-Suite or resolve Zoom login issues?
If you’re facing issues registering for the 21K Zoom link via G-Suite, make sure you are logged into the correct G-Suite account provided by 21K School. If you continue to experience issues, try resetting your password or clearing your browser cache. ...
What should I do if I can’t upload assignments or homework to the portal?
If you’re unable to upload assignments or homework to the portal, first check that the file size and format meet the portal’s requirements. If the problem persists, try uploading from a different browser or device.
How can you check report cards, progress, and other academic details through the portal?
You can view your child's progress, report cards, attendance, and assignment completion status directly through the 21K School portal. This information is updated regularly, and you just need to log in to check it.
How can I resolve cases where class or subject recordings are missing on the portal?
If a class or subject recordings are missing on the portal, inform the class teacher or the Primary Grade SPOC person. If the recording was uploaded but isn’t visible, try refreshing the page or clearing your browser cache. If the issue persists, ...
Is there a way to prevent students from accessing YouTube or other non-educational content during classes via the portal?
At this time, there isn’t a specific feature within the portal to prevent students from accessing YouTube or other non-educational sites during class. However, through Google Suite, certain apps may be restricted, but it does not prevent all ...