Is there a way to prevent students from accessing YouTube or other non-educational content during classes via the portal?

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• What should you do if you can't find your child's e-library content, homework, or progress reports on the portal?

  If certain content is missing, it’s likely due to accessing homework or assignments after their due date, which may cause them to disappear from the portal. In such cases, you should inform the class teacher, who can then allow access again by ...

• What is the procedure for requesting additional guidance or remedial classes for students who need extra help?

  If a student requires extra help, parents or students can request remedial classes through the academic coordinator or directly with the subject teacher. These classes are scheduled based on the teacher’s availability.

• How do I troubleshoot and resolve portal loading issues or errors?

  If you’re experiencing portal loading issues, try clearing your browser cache and accessing the portal using a different browser or device. If the problem continues, it could be due to server issues, in which case you should report it to IT support ...

• What should you do if you can't access digital content like eBooks or other e-resources through the portal during mid-term?

  A: If you are unable to access certain digital content, such as eBooks, after being added to the class, follow these steps to resolve the issue: Log in to the 21K School portal: Visit the login page at 21K School Portal and enter your student or ...

• What should I do if previous or current year’s books, assignments, or materials are not accessible on the portal?

  If books, assignments, or materials are not accessible, make sure the correct academic year is displayed in the portal. If the materials are still missing, escalate the issue to the academic team via the LMS portal to verify the content upload. ...