How should changes in the shipping address be communicated and updated, especially for international relocations or incorrect deliveries?

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• How should changes in the shipping address be communicated and updated, especially for international relocations or incorrect deliveries?

  Changes in the shipping address should be communicated to the school as soon as possible through the support portal or email. For international relocations or incorrect deliveries, the school will work with the courier service to update the address ...

• What is the reason for delays in international shipments, and how is it communicated to parents?

  International shipments can be delayed due to customs clearance processes, international shipping regulations, and unexpected logistical hurdles. The school communicates these delays to parents through email updates and notifications on the school ...

• What is the process for obtaining a soft copy of ID cards or handling incorrect book deliveries?

  To obtain a soft copy of ID cards, parents can request it through the school’s support portal. For incorrect book deliveries, the school will arrange for the correct books to be sent and may provide digital versions in the interim.

• Why are ID cards often missing or delayed in the Learning Kit, especially for higher grades and international students?

  ID cards may be delayed or missing due to production issues or logistical challenges, particularly for higher grades and international students. The school is working to improve the production process and ensure that ID cards are included in the ...

• Why does shipping sometimes take more than two months within India, and how can this be expedited?

  Shipping within India may take more than two months due to remote delivery locations, regional logistical issues, or carrier constraints. To expedite this process, the school is exploring partnerships with more reliable courier services and ...