How do I troubleshoot and resolve portal loading issues or errors?
If you’re experiencing portal loading issues, try clearing your browser cache and accessing the portal using a different browser or device. If the problem continues, it could be due to server issues, in which case you should report it to IT support via the LMS portal. Regular server maintenance and updates help minimize such issues.
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How do I resolve issues where my child cannot access or download class recordings from the portal?
Students cannot download recordings but can access them throughout the year on the portal. If there’s an access issue, ensure the recordings were properly uploaded and check for browser or internet issues.
How can you troubleshoot issues with specific links, like Oxford or Cambridge Go, that aren't working?
For troubleshooting issues with accessing links like Oxford or Cambridge Go, follow these steps: Clear Your Browser Cache and Cookies: On Chrome: Click the three dots in the top-right corner, go to History > Clear Browsing Data, and select "Cookies" ...
What should I do if I encounter errors during payment processing, or if payments fail to reflect properly in the system?
If you encounter errors during payment processing, verify your payment details and try reprocessing the payment after a short interval. If the payment fails to reflect in the system, it should be manually updated after confirming the transaction. For ...
How do I resolve issues where my child is unable to view or join the main class links on the portal?
If your child is unable to view or join main class links on the portal, try refreshing the page or clearing the browser cache. If the problem persists, contact technical support via the LMS portal for further assistance.
How can I register for the 21K Zoom link using G-Suite or resolve Zoom login issues?
If you’re facing issues registering for the 21K Zoom link via G-Suite, make sure you are logged into the correct G-Suite account provided by 21K School. If you continue to experience issues, try resetting your password or clearing your browser cache. ...