How do I resolve issues where TL classes are not assigned to my child, or if I want to request a batch change?

• Related Articles

• How do I resolve issues where my child cannot access or download class recordings from the portal?

  Students cannot download recordings but can access them throughout the year on the portal. If there’s an access issue, ensure the recordings were properly uploaded and check for browser or internet issues.

• What should I do if my child is not allocated to a TL class despite making the payment

  If your child hasn’t been allocated to a TL class even after the payment has been confirmed, first verify the payment status in the CRM system. Once payment confirmation is established, the issue should be escalated to the admissions or technical ...

• How can parents and students request a change of teacher or class section if necessary?

  Requests for a change of teacher or class section can be made by submitting a formal request to the academic office. The request is reviewed, and if valid, the necessary adjustments are made.

• How do I resolve issues where my child is unable to view or join the main class links on the portal?

  If your child is unable to view or join main class links on the portal, try refreshing the page or clearing the browser cache. If the problem persists, contact technical support via the LMS portal for further assistance.

• How do I resolve device compatibility issues, particularly with MacBooks and tablets, that prevent access to necessary applications?

  To resolve device compatibility issues, ensure that all necessary applications (like Zoom or the Browser) are updated to their latest versions. If compatibility issues continue, consider using an alternative device or adjusting your device settings