How do I resolve issues where my child is unable to view or join the main class links on the portal?
If your child is unable to view or join main class links on the portal, try refreshing the page or clearing the browser cache. If the problem persists, contact technical support via the LMS portal for further assistance.
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How do I resolve issues where my child cannot access or download class recordings from the portal?
Students cannot download recordings but can access them throughout the year on the portal. If there’s an access issue, ensure the recordings were properly uploaded and check for browser or internet issues.
How can I accurately track my child's attendance on the portal, and confirm if they have joined the class link?
You can track your child's attendance by logging into the portal and navigating to the attendance section, where you can view daily attendance records. To confirm if your child has joined a class, check the portal’s real-time attendance status or ...
How can you troubleshoot issues with specific links, like Oxford or Cambridge Go, that aren't working?
For troubleshooting issues with accessing links like Oxford or Cambridge Go, follow these steps: Clear Your Browser Cache and Cookies: On Chrome: Click the three dots in the top-right corner, go to History > Clear Browsing Data, and select "Cookies" ...
What are the common reasons you might not be able to view or submit assignments or assessments in the portal, and how can these issues be resolved?
If you cannot view or submit assignments, it may be due to technical glitches. Inform your teacher or the tech team immediately via the LMS portal to resolve the issue.
How do I resolve issues where TL classes are not assigned to my child, or if I want to request a batch change?
If TL classes are not assigned to your child, or if you wish to request a batch change, verify your child’s current enrollment status and payment confirmation in the CRM. Once verified, you can request the class assignment or batch change through the ...