How do I resolve issues where my child cannot access or download class recordings from the portal?

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• How do I resolve issues where my child is unable to view or join the main class links on the portal?

  If your child is unable to view or join main class links on the portal, try refreshing the page or clearing the browser cache. If the problem persists, contact technical support via the LMS portal for further assistance.

• How can I resolve cases where class or subject recordings are missing on the portal?

  If a class or subject recordings are missing on the portal, inform the class teacher or the Primary Grade SPOC person. If the recording was uploaded but isn’t visible, try refreshing the page or clearing your browser cache. If the issue persists, ...

• What should I do if class recordings are missing or not reflecting on the portal?

  If class recordings are missing or not reflecting on the portal, first check with the teacher to see if the recordings were uploaded. If they were, try clearing your browser cache or refreshing the portal.

• How can I access and download the Report Card (RC) and other essential documents from the portal?

  You can access and download the Report Card (RC) by logging into the portal and navigating to the “Reports” section. If you encounter difficulties, try clearing your browser cache or using a different browser.

• Where can you access your report cards if you cannot download them from the portal?

  You can access the soft copy of your report card on the portal. If you're having trouble downloading it, inform your teacher or the tech team via the LMS portal for assistance.