How do I resolve device compatibility issues, particularly with MacBooks and tablets, that prevent access to necessary applications?
To resolve device compatibility issues, ensure that all necessary applications (like Zoom or the Browser) are updated to their latest versions. If compatibility issues continue, consider using an alternative device or adjusting your device settings
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How do I resolve issues where my child cannot access or download class recordings from the portal?
Students cannot download recordings but can access them throughout the year on the portal. If there’s an access issue, ensure the recordings were properly uploaded and check for browser or internet issues.
How do I troubleshoot and resolve portal loading issues or errors?
If you’re experiencing portal loading issues, try clearing your browser cache and accessing the portal using a different browser or device. If the problem continues, it could be due to server issues, in which case you should report it to IT support ...
How can you resolve login issues with digital libraries like Oxford, Cambridge Go, and other e-content platforms?
A: Digital libraries such as Oxford and Cambridge Go are integrated into the 21K School portal, so no separate login credentials are required. You can access them directly by following these steps: Log in to the 21K School portal using your student ...
What should I do if the 21K School application crashes on my mobile or tablet device?
If the 21K School application crashes on your mobile or tablet device, ensure that your device’s operating system is up to date. Clearing the app cache or reinstalling the application might resolve the issue. If crashes persist, try using a different ...
Is there a way to prevent students from accessing YouTube or other non-educational content during classes via the portal?
At this time, there isn’t a specific feature within the portal to prevent students from accessing YouTube or other non-educational sites during class. However, through Google Suite, certain apps may be restricted, but it does not prevent all ...