How do I manage cases where my child is unable to connect audio or video on Zoom, or if there are issues with screen sharing?
If your child is facing issues with audio, video, or screen sharing on Zoom, check the device settings to ensure the correct input/output devices are selected. Reinstalling the Zoom app or updating the device’s drivers may help. If problems continue, consider using an alternative device or contacting support via email for further troubleshooting.
Related Articles
How do I resolve issues where my child is unable to view or join the main class links on the portal?
If your child is unable to view or join main class links on the portal, try refreshing the page or clearing the browser cache. If the problem persists, contact technical support via the LMS portal for further assistance.
How can I register for the 21K Zoom link using G-Suite or resolve Zoom login issues?
If you’re facing issues registering for the 21K Zoom link via G-Suite, make sure you are logged into the correct G-Suite account provided by 21K School. If you continue to experience issues, try resetting your password or clearing your browser cache. ...
How do I resolve issues where my child cannot access or download class recordings from the portal?
Students cannot download recordings but can access them throughout the year on the portal. If there’s an access issue, ensure the recordings were properly uploaded and check for browser or internet issues.
How do I resolve device compatibility issues, particularly with MacBooks and tablets, that prevent access to necessary applications?
To resolve device compatibility issues, ensure that all necessary applications (like Zoom or the Browser) are updated to their latest versions. If compatibility issues continue, consider using an alternative device or adjusting your device settings
How do I resolve issues where TL classes are not assigned to my child, or if I want to request a batch change?
If TL classes are not assigned to your child, or if you wish to request a batch change, verify your child’s current enrollment status and payment confirmation in the CRM. Once verified, you can request the class assignment or batch change through the ...