How can you troubleshoot issues with specific links, like Oxford or Cambridge Go, that aren't working?

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• How can you resolve login issues with digital libraries like Oxford, Cambridge Go, and other e-content platforms?

  A: Digital libraries such as Oxford and Cambridge Go are integrated into the 21K School portal, so no separate login credentials are required. You can access them directly by following these steps: Log in to the 21K School portal using your student ...

• What should I do if I have issues with Oxford Advantage or other educational platforms integrated with the 21K portal?

  If you face issues with platforms like Oxford Advantage, check the portal link and contact support for further help. Since these platforms are integrated, no additional login credentials are needed.

• How do I troubleshoot and resolve portal loading issues or errors?

  If you’re experiencing portal loading issues, try clearing your browser cache and accessing the portal using a different browser or device. If the problem continues, it could be due to server issues, in which case you should report it to IT support ...

• What should you do if you can't access digital content like eBooks or other e-resources through the portal during mid-term?

  A: If you are unable to access certain digital content, such as eBooks, after being added to the class, follow these steps to resolve the issue: Log in to the 21K School portal: Visit the login page at 21K School Portal and enter your student or ...

• How do I resolve issues where my child is unable to view or join the main class links on the portal?

  If your child is unable to view or join main class links on the portal, try refreshing the page or clearing the browser cache. If the problem persists, contact technical support via the LMS portal for further assistance.