How can you access eBooks and other digital resources if they aren't updated or available on the portal after payment?
It may take some time for the digital resources to update on the portal after payment. If you face issues, wait for 24 hours. If the problem persists, inform the support team by contacting them via email at info@21kschool.com, or use the support line at +919663213636. You can also contact them through WhatsApp or use the Contact Us form available on the website. Additionally, notify your class teacher via the LMS portal using the built-in messaging feature under your ‘Parent login’, ensuring the issue is logged and addressed.
Related Articles
What should you do if you can't access digital content like eBooks or other e-resources through the portal during mid-term?
A: If you are unable to access certain digital content, such as eBooks, after being added to the class, follow these steps to resolve the issue: Log in to the 21K School portal: Visit the login page at 21K School Portal and enter your student or ...
How can you access tools like Padlet, Canva, and other digital learning resources through the portal?
These tools are accessible via the Google Dashboard provided by the school. You can also log in using your school-provided email address to access tools like Canva, Padlet, and other learning resources.
How can you resolve login issues with digital libraries like Oxford, Cambridge Go, and other e-content platforms?
A: Digital libraries such as Oxford and Cambridge Go are integrated into the 21K School portal, so no separate login credentials are required. You can access them directly by following these steps: Log in to the 21K School portal using your student ...
How can you access assessments published individually by teachers on the portal?
You can find individual assessments under the "Personal Assignments" section on the portal. If your teacher assigns a specific assessment to you, it will be available there.
What should I do if my child is not allocated to a TL class despite making the payment
If your child hasn’t been allocated to a TL class even after the payment has been confirmed, first verify the payment status in the CRM system. Once payment confirmation is established, the issue should be escalated to the admissions or technical ...