How can we resolve issues with books sent for incorrect grades or missing items in the Learning Kit?

• Related Articles

• What steps are being taken if books, ID cards, or other items are missing from the Learning Kit?

  If any items are missing from the Learning Kit, parents are encouraged to contact the school’s support team immediately. The school will verify the missing items and arrange for a replacement or additional shipment as needed.

• Why are ID cards often missing or delayed in the Learning Kit, especially for higher grades and international students?

  ID cards may be delayed or missing due to production issues or logistical challenges, particularly for higher grades and international students. The school is working to improve the production process and ensure that ID cards are included in the ...

• Who can be contacted for issues related to Learning Kit dispatch and logistics?

  Parents can contact the school’s support team for any issues related to Learning Kit dispatch and logistics. The team is available through the school’s portal, email, or hotline number (+91 96632-13636).

• What should parents do if they need to follow up on Learning Kit status or express shipping issues?

  Parents can follow up on Learning Kit status or express shipping issues by tracking the shipment via the provided tracking number.

• What should be done if the language books received are the same as last year’s or if the third language books are missing?

  If language books are the same as last year’s or if third language books are missing, parents should report the issue to the school’s support team via the LMS portal. The school will arrange for the correct books to be sent or provide digital ...