How can I resolve cases where class or subject recordings are missing on the portal?

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• What should I do if class recordings are missing or not reflecting on the portal?

  If class recordings are missing or not reflecting on the portal, first check with the teacher to see if the recordings were uploaded. If they were, try clearing your browser cache or refreshing the portal.

• How do I resolve issues where my child cannot access or download class recordings from the portal?

  Students cannot download recordings but can access them throughout the year on the portal. If there’s an access issue, ensure the recordings were properly uploaded and check for browser or internet issues.

• Can you request recordings of breakout room sessions if additional tasks or discussions occurred during class?

  No, recordings of breakout room sessions are not available. Only the main class recordings are accessible.

• How do I resolve issues where my child is unable to view or join the main class links on the portal?

  If your child is unable to view or join main class links on the portal, try refreshing the page or clearing the browser cache. If the problem persists, contact technical support via the LMS portal for further assistance.

• What should you do if you can't find your child's e-library content, homework, or progress reports on the portal?

  If certain content is missing, it’s likely due to accessing homework or assignments after their due date, which may cause them to disappear from the portal. In such cases, you should inform the class teacher, who can then allow access again by ...