How can I accurately track my child's attendance on the portal, and confirm if they have joined the class link?

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• How can parents track their child's progress and communicate with the academic team regarding concerns?

  Parents can track their child’s progress through the school’s online portal, which provides updates on grades, attendance, and teacher feedback. They can also communicate directly with the academic team through scheduled meetings or emails.

• How do I resolve issues where my child is unable to view or join the main class links on the portal?

  If your child is unable to view or join main class links on the portal, try refreshing the page or clearing the browser cache. If the problem persists, contact technical support via the LMS portal for further assistance.

• How do I update my child’s personal details, such as name or address, on the portal?

  To update your child’s personal details, such as their name or address, log into the portal, navigate to the ‘Profile Section’, and submit a request for the changes. These changes usually require administrative approval and verification. If you are ...

• How do I resolve issues where my child cannot access or download class recordings from the portal?

  Students cannot download recordings but can access them throughout the year on the portal. If there’s an access issue, ensure the recordings were properly uploaded and check for browser or internet issues.

• How can you restrict your child’s ability to use chat functions or send messages through the portal?

  Currently, there is no option available for parents to restrict chat functions or messaging capabilities through the 21K School portal. However, you can monitor your child's activity and guide them on proper usage.