How can a parent request to return last year’s books or exchange a T-shirt that does not fit?
To return last year’s books or exchange a T-shirt, parents should contact the school’s support team. The school will provide instructions on returning the items and arrange for an exchange or refund as applicable.
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What should be done if the language books received are the same as last year’s or if the third language books are missing?
If language books are the same as last year’s or if third language books are missing, parents should report the issue to the school’s support team via the LMS portal. The school will arrange for the correct books to be sent or provide digital ...
What should I do if previous or current year’s books, assignments, or materials are not accessible on the portal?
If books, assignments, or materials are not accessible, make sure the correct academic year is displayed in the portal. If the materials are still missing, escalate the issue to the academic team via the LMS portal to verify the content upload. ...
How do I resolve issues where TL classes are not assigned to my child, or if I want to request a batch change?
If TL classes are not assigned to your child, or if you wish to request a batch change, verify your child’s current enrollment status and payment confirmation in the CRM. Once verified, you can request the class assignment or batch change through the ...
How often are parent-teacher meetings held, and what is the process for scheduling them?
Parent-teacher meetings are typically held 4 times in a term. Additionally, parents can schedule meetings through the school’s portal or by contacting the academic office via email.
How do I update my child’s personal details, such as name or address, on the portal?
To update your child’s personal details, such as their name or address, log into the portal, navigate to the ‘Profile Section’, and submit a request for the changes. These changes usually require administrative approval and verification. If you are ...