Can you request recordings of breakout room sessions if additional tasks or discussions occurred during class?

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  If class recordings are missing or not reflecting on the portal, first check with the teacher to see if the recordings were uploaded. If they were, try clearing your browser cache or refreshing the portal.

• How can I resolve cases where class or subject recordings are missing on the portal?

  If a class or subject recordings are missing on the portal, inform the class teacher or the Primary Grade SPOC person. If the recording was uploaded but isn’t visible, try refreshing the page or clearing your browser cache. If the issue persists, ...

• How can parents and students request a change of teacher or class section if necessary?

  Requests for a change of teacher or class section can be made by submitting a formal request to the academic office. The request is reviewed, and if valid, the necessary adjustments are made.

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  Students cannot download recordings but can access them throughout the year on the portal. If there’s an access issue, ensure the recordings were properly uploaded and check for browser or internet issues.

• How do I resolve issues where TL classes are not assigned to my child, or if I want to request a batch change?

  If TL classes are not assigned to your child, or if you wish to request a batch change, verify your child’s current enrollment status and payment confirmation in the CRM. Once verified, you can request the class assignment or batch change through the ...