21K School | Replacement And Returns

Replacement and Returns
What is the process for obtaining a soft copy of ID cards or handling incorrect book deliveries?
To obtain a soft copy of ID cards, parents can request it through the school’s support portal. For incorrect book deliveries, the school will arrange for the correct books to be sent and may provide digital versions in the interim.
How can a parent request to return last year’s books or exchange a T-shirt that does not fit?
To return last year’s books or exchange a T-shirt, parents should contact the school’s support team. The school will provide instructions on returning the items and arrange for an exchange or refund as applicable.

21K School | Replacement And Returns | Knowledge Base